Does my wheelchair have to be a certain size?

For health and safety, guests who are bringing a wheelchair and are not booked in an accessible cabin, must ensure their wheelchair meets the following criteria:

1. Must collapse to a width no more than 20 inches (51cm) 
2. No component piece to weigh more than 20kg when disassembled
3. Battery Gel, Dry Cell, sealed lead acid or lithium-Ion

The Mobility Aid must not be classed as a Mobility Scooter. For advice on travelling with a Mobility Scooter, please see our Mobility Scooter Policy or Which cabins are suitable for a full time wheelchair user or a mobility scooter user?

Guests bringing manual wheelchairs need to ensure they are collapsible to allow them to pass through the cabin door. If you require the use of a non-standard mobility aid, please discuss this with us as some devices are not suitable for on board use.

If you have booked an accessible cabin your wheelchair must meet the following criteria:

Width: No more than 32 inches (79cm)

No component piece to weigh more than 20kg when disassembled

Battery Gel, Dry Cell, sealed lead acid or lithium-Ion

Definition of the difference between a power chair and a mobility scooter is - Electric wheelchairs are operated using a joystick mounted on the armrest, requiring less upper body mobility to control. Mobility scooters are operated using a tiller handle and will require both hands to steer and control. Electric wheelchairs have a smaller turning circle than mobility scooters.

Examples are as follows:

If you require any further information please call our Customer Contact Centre (please visit our website for contact details).